Customer Service Specialist

About your role

As a Customer Service Specialist (B2B), you will play a central role in ensuring that every stage of the order to cash process runs smoothly from our offcies in Warsaw, Poland. Your work will directly influence customer satisfaction, operational efficiency, and the quality of collaboration between our internal teams and external partners. You will be the key point of contact for business customers, distributors, and logistics partners—making sure orders, deliveries, and invoicing are executed accurately and on time.

What You'll Do

•    Manage end to end order processing, including order entry, updates, delivery tracking, and coordination with logistics partners
•    Oversee invoicing processes, including adjustments, retrospective settlements, and accuracy of invoicing reports
•    Maintain daily communication with customers, distributors, and internal teams (sales, supply chain, logistics, finance)
•    Coordinate standard sales activities and promotional actions
•    Support and coordinate key and regional customer accounts
•    Monitor and report on order delivery performance, backorder levels, SOFR, and invoicing timeliness
•    Use and continuously improve SAP and ESKER modules to enhance process efficiency
•    Act as a key user in process improvement initiatives and cross functional projects

What's in it for you

•    Employment under a full employment contract, including a performance based bonus linked to individual and team results
•    A dynamic and engaging role in a fast growing organization where your work has visible impact
•    A stable workplace with a supportive, collaborative atmosphere
•    A comprehensive benefits package, including:
o    Private medical care
o    Life insurance
o    Co financing of a Multisport card

What You need to be successful

•    Experience in B2B customer service, ideally within the FMCG sector
•    Working knowledge of SAP and strong proficiency in MS Office, especially Excel
•    Strong communication skills and the ability to build trust based relationships
•    High attention to detail, independence, and consistency in daily work
•    Ability to thrive in a dynamic environment and maintain quality under time pressure
•    English proficiency at B1 level or higher
•    Higher education in logistics or transport (completed or in progress)

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

Who We Are

Suntory Beverage & Food Europe is part of the Suntory Group, one of the leading and most innovative drink companies worldwide.

Our uniqueness lies in our culture, a distinctive blend of Japanese heritage and European roots, and our people, who are driven by our bold and playful Yatte Minahare spirit.

Shinjiro Torii shared his ambition, passion and entrepreneurship with other founders, who like Torii were true pioneers of their time. They all had a thirst for challenge, an obsession for people and a mindset of sustainable growth, and together, they contributed to making what Suntory Beverage & Food Europe is today.