IT Service Delivery Manager GB&I

About you

You are passionate about service delivery and end user experience. You understand the importance of sleek IT infrastructure and the impact on business efficiency. You have a good technical background and great communications skills. You are able to influence at all levels of organisation and articulate complex technical IT topics in a clear manner, facilitating meaningful discussions with senior leaders.  

About the job

The IT Service Delivery Manager (SDM) will be responsible for the overall delivery of IT technical services to the sites and market employees, including end user systems (computers, mobile phones), central equipment (non-centrally managed servers, site workplaces, IT relevant physical security), IT networks and connectivity (cabled networks, Wi-Fi). You will report into the Head of IT Infrastructure Services and Hosting for Europe. 
Service Delivery & End User Experience
    Responsible for IT Operations related to infrastructure locally managed (including maintenance, support, backups, upgrade etc…)
    Ensure that good service levels are delivered in the market by Regional Service Lines or external partner (Network, Hosting, End Users Support, End Users Computing, Fixed voice)
    Actively contribute, Support and possibly lead Improvement plans aiming at improving End User Experience and employee satisfaction
    Accountable for anticipating and planning any projects with Infra and CoE teams to keep environment secure, stable and supported
Asset Management (laptops, desktop, smartphone, displays, peripherals)
    Accountable for the provisioning of IT Assets as per recommendation from End User Computing  (EUC) Team (agreed devices catalogue) and IT procurement
    Following up on stock level  with Managed Services partner to prevent any stock shortage
    Controlling asset recovery compliance and taking action in case of deviation
Budget Management
    Manage local spends related to technical services (computer lease, small HW, network, hosting, mobile, small HW) following guidelines from infrastructure team
    Contribute on MTP exercise every year for budget definition.
Project Delivery
    Accountable to lead projects related to infrastructure in market as per agreed methodology and following SBFE regional technical guidelines. design and with the support of regional teams 
    Supporting the technical requirements gathering efforts in order to define the over IT infrastructure design
    Create purchase orders of equipment and services, oversee delivery, and view and confirm invoices
Risk Management/Compliance
    Accountable of raising any identified risks to the Market Risk Manager
    Accountable of mitigating any risks identified or reported by internal or external audits and related to local infrastructure (network, hosting)
    Planning and leading the execution of failover tests re local infrastructure (network, hosting)

About us

Suntory Group is a Japanese company and the world’s third biggest player in the drinks industry. We are renowned for our diverse and iconic brands such as Lucozade, Ribena and Orangina. We wouldn’t achieve what we do without our people who are at the heart of everything we do. Our people unleash their spirit daily, they craft exceptional drinks and they fuel our Growth.

A future with us

Joining Suntory isn’t just about taking on a role, it’s about embarking on a career journey. You have the opportunity to work with talented, inspiring and authentic leaders and have the freedom to dream big, and go for it (Yatte Minahare). At Suntory you’ll find a supportive work environment that values work life balance and that will help you realise your full potential and grow for good.

What do you bring to the table

• Computer science background and good understanding of IT infrastructures landscape (IT networks, operating systems, telecom, hosting)
• Knowledge of systems and network management (Active Directory, Windows Server, network environment (preferably Cisco) ,  TCP/IP networks, mobile telephony)
• Customer service mindset 
• Great track record of IT project management
• Business savvy who can prioritise key projects 
• Team player who thrives on collaboration and able to work with global teams
• People leader who can inspire team 
• Great communication and influencing skills at all level of organization 
• Strong organizational awareness, ability to work across matrix organization 

Our Diversity Equity and Inclusion Commitment

At Suntory, we greatly appreciate the value that diverse knowledge, perspectives, and backgrounds can bring. Our colleagues from a wide range of cultures, lifestyles, and experiences contribute significantly to our collective success.  
We understand that our candidates all have unique career trajectories and experiences, and this can sometimes deter you from applying for a role if you don’t feel that you meet all the criteria. If you believe that you have relevant skills and experience that you feel could benefit us, we would love to know what unique perspectives and experience you can bring to help make us better, together in a company that is committed to Growing for Good and Giving Back to Society.  
Our recruitment, selection and assessment process is based on the skills and competencies of the above role. We are committed to and value diversity, equity and inclusion in our recruitment process and do not discriminate based on gender, race or ethnic background, class, economic status, disability status, sexual orientation, age, political beliefs, marital status or any other protected characteristic. We want to ensure that our interview process is as inclusive as possible. If you require any reasonable accommodation as part of the process, do not hesitate to let your recruiter know who will be happy to help.