Customer Collaboration Manager

Who We Are

Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe

About your role

The purpose of this position is to enhance end-to-end supply chain collaboration with key customers, driving mutual growth and improved customer experience through seamless operations and innovative working methods

What You'll Do

Build and maintain strong collaborative relationships with key customers' supply chain functions to foster mutual growth.
Facilitate regular performance review meetings and cross-functional discussions to resolve supply chain challenges effectively.
Monitor and analyse key supply chain KPIs daily to identify issues and opportunities for continuous improvement.
Lead collaborative forecasting processes aligning demand and supply plans with customers to optimize inventory and service levels.
Manage promotion planning and execution to maximize sales while minimizing stock issues.
Identify and implement continuous improvement initiatives to enhance efficiency, reduce costs, and improve service levels.
Act as the customer advocate within the supply chain to drive changes that enhance customer experience.
Drive a pioneering and results-focused team culture that encourages innovation and urgency in achieving goals.
Foster collaboration and inclusion by encouraging diverse perspectives and open communication across internal and external stakeholders.
Align team activities with organizational strategy and anticipate evolving customer and market needs.
Support team growth and development through feedback, learning opportunities, and career progression planning.

What's in it for you

Suntory is a fast moving, agile and entrepreneurial business that is home to some of the nations most loved brands. The Suntory Group is one of the largest soft drinks companies and among the world’s leading consumer products companies. We offer a uniquely diverse portfolio of beverages enjoyed by millions across the globe

What You need to be successful

Essential

Proven track record in Supply Chain Management
Strong communication and stakeholder engagement skills
Experience in sales or customer-facing roles
Proven ability to build and maintain strong customer relationships
Analytical and problem-solving skills
Flexibility and willingness to travel regularly

Desirable

Experience working with market data agencies (e.g., Kantar)
Knowledge of promotional planning and execution
Leadership capabilities aligned with entrepreneurial and growth mindset
Experience in continuous improvement methodologies

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, disability, neurodiversity, or differing abilities, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.