People Excellence Advisor - North Cluster

Who We Are

Suntory Beverage & Food strives to be the most locally beloved beverage company in every market we serve. Guided by our founding principles of "Growing for Good," "Yatte Minahare" (the spirit of bold ambition), and "Giving Back to Society", we pursue sustainable growth, bold innovation, and meaningful social impact. Across the Asia Pacific region, we proudly offer trusted brands including Ribena®, Lucozade Sport™, BRAND'S® Essence of Chicken, Tea+, BOSS Coffee, V Energy - delivering quality products that honor our commitment to harmony with people and nature.

About your role

As a People Excellence Advisor, within our People & Culture (P&C) team, you are the first point of contact for all people-related matters across North Cluster (Taiwan and Hong Kong). You deliver high-quality operational HR support, drive employee lifecycle coordination, and enable process excellence through superb customer service and system expertise. You also contribute to broader HR initiatives aligned with our Strong Foundations pillar, helping shape a future-ready People function.

What You'll Do

HR Advisory & Support    

•    Be the first point of contact regarding all employee queries and perform transactions in P&C systems  
•    Act as the primary liaison between employees and other P&C service Tiers including Local People Excellence Team and CoE Specialist Services and support the escalation of issues to BPs and COE’s as needed in line with the operating, service delivery and governance models
•    Provide guidance on policies, procedures, and employment legislation

Employee Lifecycle Coordination    

•    Prepare documentation for new hires, changes, and exits
•    Liaise with payroll to ensure timely and accurate employee data updates
•    Maintain up-to-date records across systems and platforms

Systems Super-User    

•    Ensure HRIS data integrity and support system updates
•    Contribute to future HR system implementations and knowledge transfer
Process Improvement & Projects    •    Lead or contribute to process improvement initiatives under the Strong Foundations pillar
•    Recommend enhancements to HR processes and systems
•    Support delivery of assigned projects and collaboration across teams

Compliance & Governance  

•    Support audits and ensure documentation is current and compliant

Service Delivery  

 •    Meet defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries

What's in it for you

Opportunity to work across borders in a regional team. 

Regional projects participation and contribution. 

What You need to be successful

•    Possess strong technical acumen, including Excel, PowerPoint and HR Systems (SAP SuccessFactors experience a plus)
•    Knowledge of fundamental P&C practices including employee data, talent, learning, performance, recruitment and compensation
•    Knowledge of fundamental Taiwan Labor Laws and Labor Regulations, 
•    Knowledge of fundamental Hong Kong Labor Laws and Labor Regulations
•    Tertiary qualification in Human Resources or related field

•    Excellent customer service mindset
•    Immaculate attention to detail and organizational skills
•    Strong organizational, time management skills
•    Excellent written and spoken language skills with an ability to understand employee queries and interact with different stakeholders in P&C and business
•    Proactive and curious with a process improvement mindset
•    Ability to build effective relationships across diverse teams
•    Comfortable working in a fast-paced, dynamic environment

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.