Head of IT Infrastructure

Who are we?

Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.

Our market-leading portfolio will have over 40 brands, including Jim Beam® and Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania.

The Opportunity:

We’re looking for a Head of IT Infrastructure to join our Digital & IT Leadership Team and play a critical role in enabling the business through resilient, secure and customer‑focused technology services.

Reporting to the Digital & IT Director, Oceania, this role has end‑to‑end accountability for IT infrastructure, service delivery and digital workplace services across Australia and New Zealand.

You will lead a team responsible for:

• Core infrastructure (networks, servers, end‑user computing)
• Service delivery and customer success
• Cyber security infrastructure
• Digital Workplace services such as end‑user devices, productivity tools, knowledge management, identity and collaboration platforms

You’ll operate at both a strategic and operational level, partnering closely with senior business stakeholders, global IT teams and strategic vendors to ensure technology enables growth, efficiency and resilience.

What you'll do:

• Infrastructure & Operations: Own and operate the enterprise infrastructure estate across offices, distribution centres, manufacturing (OT) environments and third‑party data centres in AU & NZ, delivering infrastructure and cyber security initiatives aligned to global and regional roadmaps while ensuring technology enables critical business operations.
• Service Delivery & Customer Success: Lead service desk and customer success functions against agreed SLAs, driving incident and problem management and continuous improvement to lift service reliability, performance and customer experience.
• Digital Workplace Product Ownership: Act as product owner for Digital Workplace services, partnering with solution owners to deliver roadmap initiatives that enhance productivity, collaboration and employee experience.
• Supplier & Financial Management: Manage strategic vendors and partners, overseeing performance, security and value delivery, while owning an operational budget of approximately $4m and building strong, long‑term supplier relationships.
• Leadership: Lead and develop a high‑performing infrastructure team, represent Infrastructure on the Digital & IT Leadership Team, contribute to global standards and ways of working, and build a proactive, engaged and future‑ready team with clear succession plans.

Ingredients for Success:

From refreshing favourites like Maximus to high-energy icons like V Energy, great brands start with the right ingredients, and so do great people in this role, we are looking for a mix of:

Essential:

• Proven people leadership capability in complex, matrixed environments.
• Deep, current knowledge of IT infrastructure and architecture.
• Strong operational management experience, with exposure to DevOps and agile ways of working.
• Ability to translate complex technical topics for senior leaders and non‑technical stakeholders.
• Experience leading transformation and continuous improvement initiatives.
• Background working in medium to large, multinational organisations.
• Relevant IT or business qualification.
• Product lifecycle management capability and a strong understanding of modern IT trends.

Desirable:

• Broad technology industry experience.
• Experience working with global teams across regions and time zones.
• Infrastructure modernisation or transformation experience.
• Program management exposure and ITIL certification.

What's in it for you?

• Grow your career, we like to promote from within and have incredible learning and development opportunities around the world.
• Quarterly product allowance to spend at our staff shop.
• Drive transformation and innovation in a future-fit operating model.
• Generous incentive program for all of our permanent employees.
• An inclusive parental leave policy for both primary and secondary caregivers.
• Birthday leave – enjoy a day off to celebrate your birthday.
• Gradual return to work to help you transition back from parental leave.
• Work in a culture that values diversity, collaboration and growth.
• Flexible working – flexible hours and hybrid working.
• We are committed to giving back to our communities, so we provide you with volunteer leave to do so.

Our DEI Commitment

At Suntory, we recognise that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, colour, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavour to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.