Sales System Operations Manager

Who We Are

Suntory PepsiCo Vietnam Beverage (SPVB) is a strategic alliance between PepsiCo Inc. and Suntory Holdings Ltd. since 2013.
At Suntory PepsiCo, we are committed to creating a diverse, equitable, and inclusive workplace for all employees. We strive to provide equal opportunities for employment, development, and advancement regardless of race, color, religion, gender, gender identity or expression, sexual orientation and age. We are continuously working to cultivate an environment that is free from discrimination, harassment, and bias, and we welcome all individuals to apply for roles at Suntory PepsiCo.

What You'll Do

1. SIS System Operation & Sustainment
- Manage day-to-day sustainment of SIS and RTM systems (DMS, SFA, TUA, BI, etc.) across TT, MT, AFH, and Retailer channels to ensure uptime and performance.
- Handle user support, prioritize incidents, and collaborate with IT/BT and service providers to meet SLA targets.
- Coordinate operational testing, UAT, and validation for Change Requests (CRs), fixes, and releases to ensure stable post-deployment performance.

    
2. Operational Governance, Compliance & Master Data Management
- Align daily operations with data governance and internal controls; support audits and maintain updated SOPs.
- Coordinate timely execution of Sales master data updates (outlets, routing, new distributors, and trade promotion/loyalty setups).
- Oversee user roles, permissions, GPS restrictions, and visit rules to ensure compliance with operating standards.

3. Data Accuracy, Integrity & Refresh Management
- Ensure the accuracy, completeness, and timeliness of SIS outputs for business-critical reporting and decision-making.
- Manage daily, weekly, and monthly data refreshes for key datasets (sell-out, distribution, stock, and route productivity).
- Identify data inconsistencies and coordinate corrective actions with IT, BI teams, and vendors.

4. BI Reporting Operations
- Operate Sales Intelligence dashboards (e.g., SOG) on BI platforms (Power BI), ensuring stable availability and timely schedules.
- Test report logic/calculations pre- and post-release, manage user permissions, and enforce version control.
- Troubleshoot refresh failures, clean up inactive/duplicated reports, and develop ad-hoc reports for business analysis.

5. Other tasks as assigned by LM or business requirements.

What's in it for you

- Bachelor graduation in relevant majors.
- Strong knowledge of RTM and distribution model
- IT Technical & System Management
- FMCG Working Experience is a plus
- Strategic thinking, strong analytical, problem solving skills
- Good project management and drive for C18
- Good analytical skills, communication and presentation skills 
- Customer understanding mindset 
- Be able to work under pressure and willing to travel
- Advanced English

What You need to be successful

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.