Head of Pharmacy

Who We Are

Suntory Beverage & Food strives to be the most locally beloved beverage company in every market we serve. Guided by our founding principles of "Growing for Good," "Yatte Minahare" (the spirit of bold ambition), and "Giving Back to Society", we pursue sustainable growth, bold innovation, and meaningful social impact. Across the Asia Pacific region, we proudly offer trusted brands including Ribena®, Lucozade Sport™, BRAND'S® Essence of Chicken, Tea+, BOSS Coffee, V Energy - delivering quality products that honor our commitment to harmony with people and nature.

At Suntory Malaysia, we are proud to be part of the global Suntory Group, a Japanese multinational renowned for its unwavering commitment to health, wellness, and enriching lives. With a legacy deeply rooted in innovation and natural science, we deliver high-quality health enrichment and functional beverages tailored to the needs of Malaysian consumers.

Guided by our mission to “Inspire the Brilliance of Life”, we blend cutting-edge research with a profound respect for nature to support holistic well-being — from the inside out.

We are the proud brand owner of several iconic products with strong cultural heritage and consumer trust:

• Ribena – the beloved blackcurrant drink rich in Vitamin C.
• BRAND’S® – a trusted name in health supplements, including the renowned BRAND’S® Essence of Chicken.
• C.C. Lemon – a refreshing lemon-flavored drink packed with Vitamin C, offering a zesty boost for your daily wellness.

About your role

As a Head of Pharmacy/ Group Pharmacy Key Account Manager, your role is lead and drive the strategic growth of the pharmacy channel by managing a team of Key Account Managers, building strong partnerships with national and regional pharmacy chains, and delivering sustainable sales performance aligned with company objectives.
Role type: People Manager
Team size: 1 x KAM (Watson), 1 x KAM (Guardian), 2 x AKAM (Caring & independent pharmacy)

Compensation and Benefits:

• 17 days Annual Leave
• 16% Employer EPF contribution
• Medical and insurance coverage (including direct dependents)
• Optical and dental coverage
• Hybrid work mode

What You'll Do

1. Team Leadership & Development
Lead, coach, and develop a team of Key Account Managers to achieve sales targets and execution excellence.
Set clear KPIs, monitor performance, and provide regular feedback and training.
Foster a high-performance, collaborative team culture.

2. Key Account Management 
Oversee strategic partnerships with major pharmacy chains (e.g., Watsons, Guardian, Caring, independent groups).
Negotiate annual trading terms, promotional plans, and joint business plans. Ensure effective execution of in-store activities, planograms, and visibility initiatives.

3. Channel Strategy & Execution
Develop and implement channel strategies to drive growth, market share, and profitability.
Analyze market trends, competitor activities, and customer insights to inform decision-making.
Collaborate with marketing, trade marketing, and supply chain to ensure alignment and execution.

4. Stakeholder Engagement Act as the key liaison between internal stakeholders and pharmacy partners.
Represent the company in trade meetings, business reviews, and industry events. 

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What's in it for you

• Strategic Leadership Exposure
  Lead a high-impact team and shape the growth of a key sales channel in a dynamic, fast-growing health and wellness company.

• High Visibility & Influence
  Work closely with senior leadership and cross-functional teams, influencing national strategies and customer partnerships.

• Career Growth Opportunities
  Gain regional exposure and leadership development in a globally respected organization with strong talent mobility.

• Empowerment & Autonomy
  Enjoy the freedom to drive initiatives, make decisions, and innovate within your channel.

• Purpose-Driven Work
  Be part of a company that’s committed to enriching lives and promoting wellness through trusted brands like Ribena, BRAND’S®, and C.C. Lemon.

What You need to be successful

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum 8–10 years of experience in FMCG or pharmaceutical sales, with at least 3 years in a key account leadership role.
• Minimum 3 years of experience as people manager and lead a team.
• Strong understanding of the pharmacy retail landscape in Malaysia.
• Proven track record in team leadership, negotiation, and strategic account management. Excellent communication, analytical, and interpersonal skills.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.