People Excellence Lead - Iberia

At Suntory, our purpose is simple yet powerful: to inspire the brilliance of life by creating rich experiences for people, in harmony with nature.

As a global leader in consumer goods, we bring some of the world's most loved brands to consumers across the globe. But behind every successful brand is an exceptional employee experience. That's where our People Excellence team comes in.

We're on an exciting transformation journey, building best-in-class HR operations, payroll services and employee experiences that help our people thrive and enable the business to grow.

If you're passionate about service excellence, leading high-performing teams and driving HR transformation through digital innovation, we'd love to hear from you.

You're an experienced HR operations leader who believes great employee experiences start with outstanding service delivery.

You thrive in environments where you can combine people leadership, process excellence, compliance and continuous improvement. You enjoy solving complex challenges, building strong stakeholder partnerships and leveraging technology to create smarter, more efficient ways of working.

You are:

✅ A people-focused leader who inspires and develops high-performing teams

✅ Passionate about delivering exceptional employee experiences

✅ Experienced in HR operations, payroll and service delivery

✅ A strong collaborator who builds trusted stakeholder relationships

✅ Comfortable navigating complexity, compliance and change

✅ Digitally curious and excited by automation, AI and innovation

✅ Driven by continuous improvement and operational excellence

As People Excellence Lead Iberia, you'll lead a team responsible for delivering reliable, compliant and employee-focused HR services and payroll support across the Iberian market.

You'll play a critical role in ensuring outstanding service delivery, operational excellence and governance while continuously improving processes, systems and employee experience.

Leading a team of People Excellence professionals, you'll act as a strategic partner to HR, business leaders and employees, ensuring HR services are efficient, scalable and future-ready. You'll also champion digital innovation, helping transform how HR services are delivered across the organisation.

🌟 Deliver Best-in-Class People Services

• Lead the delivery of high-quality HR services across the Iberian business.
• Ensure services are accurate, timely, compliant and employee-centric.
• Oversee payroll support and HR operational processes to deliver a seamless employee experience.
• Monitor and drive performance against key service delivery KPIs. 

👥 Lead & Develop a High-Performing Team

• Inspire, coach and develop a team of People Excellence professionals.
• Drive accountability, engagement and continuous learning.
• Balance resource allocation to meet changing business demands and service volumes.
• Create an environment where your team can thrive and perform at their best. 

📊 Drive Process Excellence & Governance

• Ensure robust HR processes, procedures and controls are in place and continuously reviewed.
• Maintain compliance with employment legislation, payroll requirements, data protection and internal policies.
• Manage escalations and risks while supporting effective issue resolution.
• Strengthen operational governance and control effectiveness across the function. 

🤝 Build Strong Stakeholder Partnerships

• Partner closely with People & Culture Business Partners, Payroll, HRIS, HRIT and Centres of Expertise.
• Collaborate with country leaders and business stakeholders to understand needs and improve service delivery.
• Act as a trusted advisor on HR operational matters and employee experience priorities. 

🚀 Champion Digital Innovation & Automation

• Drive adoption of digital tools, automation and AI-enabled solutions.
• Identify opportunities to simplify, standardise and optimise HR processes.
• Partner with global teams to deliver scalable improvements across systems and services.
• Foster a digital-first mindset within the People Excellence team. 

🔄 Lead Continuous Improvement

• Analyse service trends, employee feedback and operational performance.
• Identify opportunities to improve productivity, quality and employee satisfaction.
• Contribute to regional and global transformation initiatives.
• Help shape the future of HR service delivery at Suntory.