Market IT Service Delivery Manager

You are a service-driven IT professional who genuinely cares about user experience without losing sight of operational excellence. You enjoy being close to the business, understanding how people work on the ground, and turning feedback into real, tangible improvements. You feel comfortable navigating complex, transforming organizations and are confident working with a wide range of stakeholders – from factory teams to regional IT leaders and external vendors. You combine a strong customer service mindset with discipline, structure and accountability.

As IT Service Delivery Manager – UX & Operations, you will be accountable for the end-to-end delivery of IT services across Iberia, ensuring an excellent user experience while maintaining stable, secure and efficient BAU operations.

You will act as the local UX champion for IT services, driving continuous improvement across workplaces, offices, factories and warehouses, while ensuring alignment with regional standards, security and compliance requirements. Reporting locally to the Iberia IT Manager and functionally to the Regional Head of IT User Experience, you will be the single point of accountability for IT service quality in the market.

Your scope will cover:

• End User Computing, workplace and device lifecycle
• Network and connectivity (LAN, Wi-Fi, WAN)
• Local site infrastructure and factory-critical IT services
• Vendor and budget management
• Local project delivery with strong UX integration

Regular visits to supported sites will be part of the role to ensure a deep understanding of operational realities and user needs.

A high-impact role with real ownership of IT services and user experience across an entire market.

The opportunity to shape and influence UX strategy locally, aligned with a regional and global roadmap.

Exposure to a diverse environment: offices, factories and warehouses

The chance to work in a transforming IT landscape, balancing innovation with operational stability

Collaboration with regional Centres of Excellence, IT leaders and key external partners

A role where your work directly improves how employees experience IT every day

Experience & Background

• Bachelor’s degree in Computer Science or a related field, or equivalent professional experience
• Experience in IT Service Delivery, Infrastructure or a similar role
• Strong background in IT infrastructure environments (networks, operating systems, telecom, hosting)
• Solid knowledge of systems and network management (Active Directory, Windows Server, TCP/IP networking; Cisco environments are a plus)
• Proven experience in IT project delivery, including working with regional and global teams

Skills & Capabilities

• Strong understanding of IT support and service models (ITIL v3 knowledge preferred)
• Experience managing vendors, contracts, budgets and purchase orders
• Ability to manage small teams and coordinate local consultants or project managers
• Strong stakeholder management and communication skills at all organizational levels
• Customer-focused mindset with the ability to prioritize and manage competing demands
• High level of organizational awareness and comfort working in multicultural environments

Languages

• Fluent English is mandatory
• Fluent Spanish is mandatory 
• Additional languages are a plus