Quality Improvement Technologist

Introducing Suntory Oceania

Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage and Food. Underpinned by quality, craftmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.

Our market-leading portfolio will have over 40 brands including Jim Beam® and Maker’s Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus and Suntory BOSS Coffee.  As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania. 

The Opportunity

The Quality Improvement Technologist drives quality performance of Suntory Oceania in the Trade and operations through links to our Commercial, brand partner and operations teams, always connected to our consumers and customers. This role ensures that we are listening to product and packaging feedback, responding appropriately, and carrying out incident management, root cause analysis and system enhancement business wide for continuous improvement to get the best experience for our consumers and customers.

What you’ll be doing:

• Identifying trends and escalating issues to relevant site managers.
• Answering consumer and customer quality related contacts, investigating and working through to resolution with stakeholders.
• Ensuring solid root cause analysis processes are followed to help prevent future incidents.
• Feeding into reporting dashboards, reviewing our scorecards, identifying and highlighting opportunities for improvement.
• Carrying out governance review of RCA / CAPA closeouts

Experience that you will bring:

• Proven ability to build rapport and influence stakeholders.
• Relevant tertiary qualification.
• Experience with beverage manufacturing.
• Training and coaching experience
• Strong analytical and problem-solving skills
• Relevant continuous improvement training
• Product recall/withdrawal experience would be a bonus.

Apart from free drinks to keep you energized, here’s what else we have to offer:

• Grow your career – we like to promote from within and have incredible learning and development opportunities around the world.
• An inclusive parental leave policy for both primary and secondary caregivers.
• Gradual return to work to help you transition back from parental leave.
• Discounted health insurance, novated leasing options.
• We are committed to giving back to our communities so we provide you with volunteer leave to do so. 

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.