P&C Executive, People Excellence

Job Summary

Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: to inspire the brilliance of life, by creating rich experiences for people, in harmony with nature.

Suntory PepsiCo Vietnam Beverage (SPVB) is a strategic alliance between PepsiCo Inc. and Suntory Holdings Ltd. since 2013.

At Suntory PepsiCo VietNam Beverage, we are committed to creating a diverse, equitable, and inclusive workplace for all employees. We strive to provide equal opportunities for employment, development, and advancement regardless of race, color, religion, gender, gender identity or expression, sexual orientation and age. We are continuously working to cultivate an environment that is free from discrimination, harassment, and bias, and we welcome all individuals to apply for roles at Suntory PepsiCo.

Job Responsibilities

1. P&C Generalist Services support

• Provide P&C administrative and transaction support to different customer groups
• Documents all inquiries (phone calls/requests) and escalates complex cases to appropriate Tiers 
• Manage general P&C Services processes like employee data, org charts, P&CIS and enabling technology queries, vendor management, voluntary separation, talent and learning admin, compensation and benefits admin
• Meets defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries
• Supports ad hoc projects and activities related to P&C department

2. Customer Contact

• Be the first point-of-contact regarding all employee queries and perform transactions in P&C systems 
• Act as the primary liaison between employees and other P&C service Tiers including Local People Excellence Team and CoE Specialist Services and support the escalation of issues to BPs and COEs as needed in line with the operating, service delivery and governance models

3. Continuous improvement

• Maintain and Provide P&C Metrics: Track and analyse data regarding staffing, retention, turnover, exit interviews, and other information necessary and provide insights for people decisions Meet defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries
• Assists in the continuous development and improvement of people information and processes

4. Others tasks will be assigned by Line Manager

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Skills and Experience

• University graduate
• At least 2 years working experience in HR system management, advice employee and stakeholders to implement on system; work with HRIM to fix technical issue
• Knowledge of P&C practices including employee data, company policies talent, learning, performance, recruitment and compensation
• Strong organizational, time management skills
• Excellent written and English/local spoken language skills with an ability to understand employee queries and interact with different stakeholder in P&C and business
• Possess strong technical acumen, including Excel, PowerPoint and P&CIS (SAP SuccessFactors and ServiceNow experience a plus)