P&C Executive, People Excellence

Who We Are

Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: to inspire the brilliance of life, by creating rich experiences for people, in harmony with nature.

Suntory PepsiCo Vietnam Beverage (SPVB) is a strategic alliance between PepsiCo Inc. and Suntory Holdings Ltd. since 2013.

At Suntory PepsiCo VietNam Beverage, we are committed to creating a diverse, equitable, and inclusive workplace for all employees. We strive to provide equal opportunities for employment, development, and advancement regardless of race, color, religion, gender, gender identity or expression, sexual orientation and age. We are continuously working to cultivate an environment that is free from discrimination, harassment, and bias, and we welcome all individuals to apply for roles at Suntory PepsiCo.

About your role

The purpose of the People Excellence Advisor is to be the service-oriented face to the business receiving, answering and dispatching customer requests; independently performs general supporting tasks / processes

What You'll Do

1. P&C Generalist Services support
- Provide P&C administrative and transaction support to different customer groups
- Documents all inquiries (phone calls/requests) and escalates complex cases to appropriate Tiers 
- Manage general P&C Services processes like employee data, org charts, P&CIS and enabling technology queries, vendor management, voluntary separation, talent and learning admin, compensation and benefits admin
- Meets defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries
- Supports ad hoc projects and activities related to P&C department

2. Customer Contact
- Be the first point-of-contact regarding all employee queries and perform transactions in P&C systems 
- Act as the primary liaison between employees and other P&C service Tiers including Local People Excellence Team and CoE Specialist Services and support the escalation of issues to BPs and COEs as needed in line with the operating, service delivery and governance models

3. Continuous improvement
- Maintain and Provide P&C Metrics: Track and analyse data regarding staffing, retention, turnover, exit interviews, and other information necessary and provide insights for people decisions Meet defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries
- Assists in the continuous development and improvement of people information and processes
4. Others tasks will be assigned by Line Manager

What You need to be successful

- University graduate

- Knowledge of fundamental P&C practices including employee data, talent, learning, performance, recruitment and compensation

- Strong organizational, time management skills

- Excellent written and English/local spoken language skills with an ability to understand employee queries and interact with different stakeholder in P&C and business

- Possess strong technical acumen, including Excel, PowerPoint and P&CIS (SAP SuccessFactors and ServiceNow experience a plus)

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.