HRIS Product Manager - Employee Experience

Who We Are

At Suntory Beverage & Food, we boldly move forward together to realize our dream of becoming a world-leading next-generation global beverage company. We are committed to delivering exceptional employee experiences through digital innovation, and every team member plays a vital role in this journey.

About your role

As the HRIS Product Manager – People Experience, you will be the voice of the employee in shaping and enhancing our digital HR platforms. You’ll support the strategy, design, and continuous improvement of tools like Ask P&C (ticketing), P&C Hub (intranet), SunnyBot (AI assistant), Glint (engagement survey), SunnyStars (recognition), My Suntory People Solutions (MSPS) Time Off solution, and the MSPS mobile app. This role is ideal for someone with a user-centric mindset, strong coordination skills, and a passion for digital HR transformation.

What You'll Do

1. Product Management & Strategy

• Define and maintain the vision and roadmap for each employee-facing platform.
• Ensure harmonized access across devices and worker categories (e.g., office, frontline).
• Act as the bridge between P&C teams and HRIS/HRIT, translating business needs into technical requirements.
• Analyze internal feedback and external benchmarks to recommend optimal digital solutions.
• Collaborate with IT, vendors, and regional/global teams to deliver scalable and sustainable enhancements.
  
  

2. Experience Design & Continuous Improvement

• Lead discovery sessions to uncover user pain points and improvement opportunities.
• Partner with P&C teams to:
  • Promote self-service activation.
  • Develop persona templates.
  • Map employee journeys for better platform design.
• Advocate for intuitive design, accessibility, and user-centric features.
• Support the global redesign and migration of the P&C Hub to SharePoint.
• Use analytics and feedback to drive ongoing platform improvements.
  
  

3. Technical Coordination & Governance

• Liaise between P&C, IT, and vendors to ensure platform performance and timely updates.
• Oversee operations for platforms like Ask P&C, SunnyBot, SunnyStars, MSPS Time Off, and the mobile app.
• Maintain documentation, knowledge bases, and training materials to support governance and user enablement.
  
  

4. Change Management & Communication

• Develop and execute change and communication plans for new features and updates.
• Collaborate with internal communications and regional teams to drive awareness and adoption.
• Facilitate training and onboarding for P&C teams and end users to ensure confident platform use.
  
  

5. Employee Support & Data Operations

• Provide support for data collection, corrections, mass uploads, and complex analysis.
• Identify and address process or knowledge gaps in digital HR operations.
• Contribute to digital upskilling initiatives for both P&C and broader HR systems users.

What's in it for you

• Opportunity to shape the digital employee experience across a global organization.
• Work with innovative tools and platforms in a dynamic, people-first culture.
• Collaborate with global and regional teams, gaining exposure to diverse HR practices.
• Be part of a company that values continuous improvement, digital transformation, and employee empowerment.

What You need to be successful

• Strong experience in HR, HR technology, and HR processes (e.g., SuccessFactors, ServiceNow, Glint).
• Strong communication and stakeholder management skills.
• Analytical mindset with a proactive approach to problem-solving.
• Experience working with AMS vendor-supported HR technology environments.
• Passion for employee experience and digital transformation in HR.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.