Customer Operations Reporting Executive

Who We Are

Suntory PepsiCo Vietnam Beverage (SPVB) is a strategic alliance between PepsiCo Inc. and Suntory Holdings Ltd. since 2013.
At Suntory PepsiCo, we are committed to creating a diverse, equitable, and inclusive workplace for all employees. We strive to provide equal opportunities for employment, development, and advancement regardless of race, color, religion, gender, gender identity or expression, sexual orientation and age. We are continuously working to cultivate an environment that is free from discrimination, harassment, and bias, and we welcome all individuals to apply for roles at Suntory PepsiCo.

About your role

Be responsible for delivering all standard & adhoc reports, internal Customer operations information flow in Areas in charged, to make sure all data available OTIF & insights generated shared thoroughly across positions, to add value to the daily biz decision making; responsible for other administration tasks to support sales activities. 

What You'll Do

1. Standard Reporting (70%)
Create reporting templates as requested by line manager to help setup the Customer Operations reporting system at location
- Collect data and/or export data from system, verify to complete reports (daily, weekly, monthly…) as required. 
- Maintain data pool, calculate and analyse indicators to propose solution/ suggestion for sales management at location. Suggested list of reports:
+ Volume Sell in/Out Daily/Weekly/Monthly by SS/ Distributor/ SKU/ Brand (BTL/AOP/YAGO) for all channels
+ Inventory Tracking by Distributors
+ Focus SKUs, Penetration, Sales Contests – ASM self-initiated (e.g: to push vol & penetration for area focus SKUs)
+ SOG actual performance tracking
+ Distributor social insurance/other new programs participation
+ Visicooler & Merchandising tools/QR code exemption lists consolidation for ASM
+ Category promotion tracking/consolidation/extra support for Cat Opts team if needed
- Collect demand from users via daily interactions, occassional customer service quality check with stakeholders to see where Customer Operatons reporting system can add value by data analysis & reporting, identify further opportunities to enhance current reporting system
- Share collected insights with CO Manager to capture opportunities in reporting; e.g: standardize reporting templates to use across areas for higher productivity & data accuracy by streamlining duplicated reports or scaling up useful reports
- In charge of total location
    
2. Payment Processing (20%)
- Responsible for all external payment tasks of areas in charged (Distributors incentive, subsidies, awards, etc.; DCR salary, BTL Yearly etc.), holding all related functions (RTM, TMKT, Sales Frontline, etc.) responsible for submitting payment information OTIF, verify, make necessary calculations & send to CO Manager to consolidate & finalize payment amount and processing
- Responsible for Distributors contracts & annex creation, processing, signed off to ensure business compliance and legal rights of payment between SPVB and Distirbutors; share all details to Customer Operations team for external communication
- Solve basic arising problems related to payment
- Ensure payment process well control in SAP
    
3. Others (10%)
- Daily tracking & Report the SO EDI status to 3rd PL in SAP
- Follow up the pending SO, work with 3rd PL to ensure the delivery or which SO need to cancel, escalate to COE team to solve
- In charge of Sales Order processing related to Donation, A&M, sampling…
- Assist ASM in other assigned tasks to support, coordinate area business activities
- Backup for COE of areas in charge
- Other tasks as assigned by Line Manager & Business Requirements

What You need to be successful

- University/College graduate
- Minimum 1 years of experience in Sales Department. Experience at FMCG companies is a plus.
- Effective communication skills, problem solving skills, customer service, negotiations, data analysis, coordination
- Basic English
- Advanced Excel, Word, Intermediate PPT
- Self-driven, teamwork, discipline, high integrity

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, disability, neurodiversity, or differing abilities, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.