Customer Operations Executive

Who We Are

Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: to inspire the brilliance of life, by creating rich experiences for people, in harmony with nature.

Suntory PepsiCo Vietnam Beverage (SPVB) is a strategic alliance between PepsiCo Inc. and Suntory Holdings Ltd. since 2013.

At Suntory PepsiCo VietNam Beverage, we are committed to creating a diverse, equitable, and inclusive workplace for all employees. We strive to provide equal opportunities for employment, development, and advancement regardless of race, color, religion, gender, gender identity or expression, sexual orientation and age. We are continuously working to cultivate an environment that is free from discrimination, harassment, and bias, and we welcome all individuals to apply for roles at Suntory PepsiCo.

About your role

- Coordinate sales order and delivery to meet sales volume target of assigned areas/distributors; 
- Ensures successful online orders and resolves all issues along the way; 
- Execute the communications between company/location leadership to sales frontline/customers/distributors and vice versa

What You'll Do

1. Demand Forecast & Stock Allocation
- Weekly/Monthly Forecast sales demand from market submit to CO Lead for review to send to PA for production plan.
- Follow stock allocation from CO Lead daily, get extra support if needed, divide and dispatch the goods among Distributors in areas in charged
- Connect with PA to track & push transportation in delivery

2. Sales Order Management
- Work with MT/AFH/Distributor to finalize order, book, and follow-up to ensure smooth delivery. Keep track of stock, payment process and AR ageing of distributor/customer as per SOA. 
- Cross-check all selling & payment data frequently to ensure no mistakes are made & all balances are met (good receipts vs invoice, etc.)
- Frequently track sell-in progress of Distributors/customers & well-update to Distributors/ASM/SS (for TT) or OT Team on frequent basis
- In charge of Sales Order processing related to Return Packaging, FG return, D&A and A&M payment...
- Analyze COS/sales reports on in-charge distributors' orders & update to SO Lead on frequent basis to support stock balancing & maximization
- Contact with involved functions (Sales, IT, Production, Delivery, Warehouse, Customers, Control) to collect information to solve sales issues daily (related to COS/SAP system, stocks, RGB empty cases, Distirbutor Inventories (for TT), Sales orders, P&L)

For TT:
- Justify distributors need to override sales order suggestion on COS, making sure customer demand are met daily
- Input PSP info for distributor payment on COS, tracking the payment balance of promotions to ensure Distributors receive full amount from company
- Inventory tracking to support Sell-in pushing, stock norm reports for GTM, ensure goods delivery from 3PL meet the stock check calendar

For OT:
- Check pricing per Sales Order between the Customer's Purchase order vs the pricing on system to minimize the wrong pricing
- Ensure the shelf life requirement of stock for OT channel
- Ensure FG/TOT payment advance as per Sales Order, tracking the payment balance of promotions to ensure customers receive full amount from company
- Daily check the SO EDI status, SO pending & work with 3rd PL to solve

3. Distributor/Sales Order Compliance & Communications
For TT:
- Using Cascade pricing, promotion program and other policies to Distributors and sales team. Keep track and consolidate results. Collect, verify documents and transfer to related functions as given timeline.
- Responsible for the completion of & clear communications to Distributors about SPVB contracts & annexes, and total payment details from SPVB to distributors monthly
- Verify & communicate related business matters (P&L, KPI, Volume, Distributors' inventory, etc.) to Distributors as scheduled daily/weekly/monthly/quarterly and as requested, based on information from Sales Reporting

For OT:
- SAP: Check the PSP budget to ensure the payment in line with budget
- Using Cascade policies to sales team. Keep track and consolidate results. Collect, verify documents and transfer to related functions as given timeline.
- Ensure all SO process in compliance with policy

4. Others
- Back up for Sales Reporting Executive
- Other assignments by Line Manager

What You need to be successful

• University/College graduate
• Minimum 2 years of experience in Sales Department. Experience at FMCG companies is a plus.
• Communication skills, problem solving skills, customer service, negotiations, data analysis, coordination
• Basic English
• Advanced Excel, Word, Intermediate PPT
• Self-driven, teamwork, discipline, high integrity

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.