Quality assurance technologist

Who We Are

We are Suntory, a global leader in the beverage industry with a heritage that dates back to 1899 in Osaka, Japan. Today, we operate across more than 265 group companies worldwide, employing over 40,000 people. Our portfolio spans soft drinks, spirits, beer, wine, ready-to-drink beverages, and wellness products, combining tradition with innovation to deliver exceptional quality.

We are driven by our philosophy, “Bringing Water to Life,” which reflects our deep respect for nature and our commitment to sustainability. We strive to enrich lives and create harmony with people and nature through everything we do.

As one of the world’s leading beverage companies and the third-largest distilled spirits company globally, we continue to grow while staying true to our values of quality, craftsmanship, and responsibility to society.

About your role

Based at the Manufacturing plant in Coleford and reporting into the Technical Services Manager, this role will be focused on developing, maintaining and continually improving the quality management systems at the site, as well as monitoring compliance with all relevant industry and certification standards.

What You'll Do

In this role, you monitor and drive compliance with Quality and Food Safety Systems, ensuring alignment with certification standards. You take ownership of the site’s quality management systems, including Change Control, CAPA, FIP, Document Control, SAP QM, Quarantines, Quality Gemba, Coheris, and Complaints. You support your colleagues during external audits of suppliers, third-party manufacturers, and contract rework, helping ensure successful outcomes. You also play a key role in external certification audits, customer audits, and SBFE/SBF audits, and you lead the investigation, reporting, and resolution of consumer and customer complaints. You contribute to the development of User Requirement Specifications (URS) for quality-related IT projects and actively participate in quality and food safety review meetings, such as HACCP, Food Safety Team, and QEHS departmental sessions. You ensure that documentation meets food safety and quality standards, identifying all control points required by the HACCP plan. Additionally, you support continuous improvement initiatives within Quality and help deliver site and departmental annual targets and objectives, including participating in COVI activities.

What You need to be successful

In this role, you bring knowledge and experience of relevant industry and certification standards, including ISO, FSSC, and GMP. You have a strong technical understanding of SBFE/SBF manufacturing standards and hands-on operational experience with HACCP, ideally at CIEH Level 3 or equivalent. You’re experienced in compliance auditing, reporting, and closing out corrective actions, and you thrive in a fast-paced environment. Your flexible and proactive approach allows you to work independently while also contributing effectively as part of the wider QEHS team. You communicate confidently and clearly, with excellent influencing skills across all levels of the business. You handle confidential information with integrity and discretion, and you’re comfortable engaging with a wide range of stakeholders. You make effective use of available IT tools, demonstrating a good level of digital capability. Your strong analytical and problem-solving skills support your ability to assess manufacturing sites and conduct thorough audits.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.