Customer Service Executive

Job Summary

Job Responsibilities

1. Solving complaints/reflections of customers/consumers: directly/indirectly in contact with customers, resolving customer's requests according to the company's existing policies, on the assigned area of responsibility by line manager, and build relationship with customer.    
2. Survey and evaluate product quality in the market: monitor, test, evaluate, and handle product quality problems at distributors and outlet of the company's products in area in charge.
- Check periodically and irregularly (On the occasion of Tet holiday, new customer, or when there is other request) related to the quality of packaging products in the market.
- Instruct and check product handling of customers / outlet and how to handle products in accordance with company regulations and food safety regulations of local.
- Inspect and evaluate product quality for Postmix/FUB products (fast-mixed beverage products) in the area in charge.    
3. Inspect, evaluate and guide how to manage and preserve product at SPVB's warehouses and warehouses of points of sale where products are directly distributed (distributors, supermarket and agents,...), on the area in charge.
- Handling damaged products arising at warehouses not under the management of the factory in the area in charge    
4. Coordinating with other departments to isolate emergency product, verify or recall product with suspicion of nonconforming product quality that have been released to the market, in the area in charge.    
5. Report.    
6. Comply with regulations on labor safety, food safety and hygiene when entering the factory, company rules and security policies    
7. Coordinate SPVB Hotline service team to manage and update information for CallCenter agency, report P&C_SPFAP, arrange and support Marketing team to manage all mini games and promotion campaigns.    
8. Perform other appropriate tasks as assigned by line manager.
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Your Team

Skills and Experience

Bachelor degree or higher, preferably Food Chemistry, Chemical Technology, Microbiology Technology….
Experience in relevant roles or QC/QA or sales/business development role in FMCG companies.
Good communication skill.
Good presentation skill.
Good english communication.
 

Education

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.