Senior Manager - People Excellence Country Lead

Job Summary

At Suntory Beverage and Food, we boldly move forward together to realize the dreams of becoming a world-leading next-generation global beverage company – you are an important part of this and here’s how your role helps us win.

Suntory Beverage & Food Thailand Co., Ltd. (SBFT) was established in 1974 when the first factory opened in Nonthaburi Province and expanded production capacity to support the rapid growth and demand for products in the market by building new factories at Laem Chabang Industrial Estate and Pinthong Industrial Estate in Chonburi Province. In 1990, the company became as part of the Suntory Group, which invested heavily in manufacturing technology and brought its own history of innovating healthy beverage, food and supplement products, and bringing them successfully to market.

The People Excellence Lead role is responsible for leading the People Excellence and Payroll teams across the country/clusters to ensure delivery of People and Culture (P&C) Services and a better employee experience, in partnership with P&C Business Partners, Centres of Expertise and Suntory Beverage and Food Regional leads.

Job Responsibilities

P&C Services and Payroll Delivery 

• Work with local P&C BPs for day-to-day delivery of P&C services including P&C service delivery, payroll, benefits, office administration, mobility, and HRIS
• Managing and directing a team of People Excellence team resources, who are responsible for query intake and general resolution for core P&C processes, policies and standard operating procedures
• Balancing local resource allocation to query volume, including analysing query types and demand / volume to promote efficiency and effectiveness of the process and team resources 
• Work with the Global HRIS and Service Management teams to provide routine reporting on Ask P&C, Mobile App and P&C Library usage, call volumes, queries, tracking team progress and P&C performance
• Report escalating issues as needed to direct and matrix managers
• Team Leadership
• Lead, coach and develop a team of PE Advisors, Payroll Manager and Payroll Specialists, and office administration ensuring delivery of functional objectives, performance management and team member growth and talent development

Customer Contact 

• Maintaining ongoing communication with country/cluster key stakeholders in Suntory in order to proactively receive feedback, work on improvements, handle escalations, implement solutions, etc.
• Work with Global Service Management and HRIS team to provide routine reporting on call volumes, queries and tracking team progress and report to Head of Global People Excellence, escalating issues as needed.
• Improve customer experience and services
• Leading ongoing process simplification and improvement as well as documentation of procedures, processes and protocols.
• Ensuring adherence to risk, compliance and data protection standards across designated process areas.
• Highlight areas for improvement and suggest actions to maintain best practice
• Monitor performance, provide feedback, define or approve/disapprove change control processes, and development of relevant vendors.

Business Partnerships

• Collaboration with P&C Business Partners to deliver on functional people plans
• Act as the key congruent between People Excellence and P&C Leadership teams
• Maintain communication with key stakeholders across the business and SBF APAC Region in order to proactively receive feedback, work on business improvements, handle escalations and implement solutions to deliver a better people experience
• Relationship management and monitor performance of relevant external vendors, provide feedback, define or approve/disapprove change control processes
   

Skills and Experience

The successful incumbent shall possess the following: 

• Bachelor’s degree or higher in Human Resources Management or related field
• Country level stakeholder management and P&C process delivery experience
• Fundamental People and Culture (P&C) knowledge, skills and abilities including the practices, systems, and procedures related to all areas of employee transactions
• Experience to manage day to day workload within the team
• Ability to speak both the local language and English proficiently
• Ability to lead, coach, empower, and advise team members and build high-performing teams and communicate with different stakeholders
• Ability to operate in a fast-paced environment with stringent deadlines and possess good analytical, organizational and multi-tasking skills
• Ability to influence, tailor communication, customer focused with higher adaptability and change management skills
• At least 8- 10 years+ professional experience in payroll management, mobility, HRIS, and office admin
• Working experience in fast paced environment preferably i.e. FMCG would be an advantage.
• Work well under pressure, can manage multiple activities simultaneously, and re-priorities efforts when plans change, or the need arises.