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Quality Improvement Technologist

Requisition ID:  10320

Welcome to Suntory Oceania | Nau mai ki Suntory Oceania

Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.  

Our market-leading portfolio will have over 40 brands, including Jim Beam® and Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania. 

About your role

The Market Quality Technologist drives quality performance of Suntory Oceania in the Trade and operations through links to our Commercial, brand partner and operations teams, carrying out incident management, root cause analysis and system enhancement. 

 

Please note this is a 12 month fixed term contract.  

What you’ll be doing  

 

  • Act in governance for root cause analysis and associated incident processes, adding input and driving solid CAPA.  
  • Answer consumer and customer quality related queries and manage through to resolution 
  • Review trade sample reports from our own and partner brands, identify and escalate opportunities for improvement . 
  • Identify trends and reporting issues and relay this to relevant site managers. 
  • Ensure root solid cause analysis processes are followed to help prevent future incidents  
  • Feed into reporting dashboards, reviewing our scorecards, identify and escalate opportunities for improvement. 
  • Carry out governance review of RCA / CAPA closeouts 

About you | Nō hea koe

  • A relevant tertiary qualification (Food Science, Chemistry, Microbiology) or industry experience  
  • Experience with continuous improvement methodologies -  Kaizen / Lean Six Sigma Green Belt qualified 
  • Experience with executing and managing projects collaboratively with a cross-functional team 
  • Experience within manufacturing ideally within beverages  
  • Consumer and customer complaint management experience 
  • Proven ability to train and coach across all levels of the business  
  • Strong analytical and problem-solving skills 

 

If you’re not an expert in all of these areas, don’t worry! A lot of what we look for is how you would align with our values and your ability to utilise your unique skills and experience.  

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

 

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

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