Digital Sales Platform Manager - B2B eCommerce

Welcome to Suntory Oceania | Nau mai ki Suntory Oceania

Bringing the best of Suntory to Oceania.

By harnessing the best of Suntory from across Australia and New Zealand, Suntory Global Spirits and Suntory Beverage & Food Oceania have created a multi-beverage powerhouse – Suntory Oceania.

Our 40 market-leading brands, including Jim Beam® and Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee, are powered by five distribution centres, more than 1,500 Suntorians and two local manufacturing sites. With full end-to-end control of our portfolio, we pioneer new beverage experiences, inspired by innovation and craftsmanship.

What is the opportunity? | He aha te kōwhiringa?

We’re looking for a B2B eCommerce digital sales professional to help shape the future of digital commerce at Suntory Oceania.

This is a unique opportunity to own the growth, adoption and optimisation of our B2B digital commerce ecosystem across Australia and New Zealand. Working across our diverse multi-beverage portfolio, you will lead the performance and evolution of our Online Store and customer engagement platforms, helping customers interact with Suntory in smarter, faster and more seamless ways.

As the owner of our digital commerce agenda, you will partner across Sales, Customer Experience, Marketing, Route to Market and Technology teams to accelerate digital sales growth, improve customer adoption, unlock self-service opportunities and deliver best-in-class customer experiences.

Leveraging SAP Commerce Cloud and SAP Emarsys, you’ll drive customer engagement, optimise platform performance and deliver measurable commercial outcomes across the region.

Key responsibilities include:

• Own and deliver the ANZ digital commerce strategy and optimisation roadmap.
• Drive customer adoption, engagement and repeat purchasing through data-led initiatives.
• Grow B2B eCommerce performance by improving conversion, basket value and customer retention.
• Lead automated customer journeys and communications through SAP Emarsys.
• Partner with Sales, Marketing, Customer Experience and Technology teams to deliver seamless omnichannel experiences.
• Identify and implement continuous improvement opportunities across the digital customer journey.
• Monitor performance metrics, customer insights and analytics to inform strategic decisions and maximise ROI.
• Champion innovation and digital transformation initiatives that enhance customer experience and business performance.

About you | Nō hea koe

You thrive at the intersection of commercial growth, customer experience and digital innovation. You enjoy turning insights into action, leveraging data to drive business outcomes and influencing stakeholders across a broad organisation.

To be successful in this role, you will bring:

• Experience leading B2B eCommerce, digital commerce or CRM platforms.
• Demonstrated success improving customer adoption, engagement and online sales outcomes.
• Strong commercial acumen with a customer-first mindset.
• Advanced analytical capability and confidence using data to drive decision-making.
• Excellent stakeholder management and influencing skills.
• Experience managing digital enhancement roadmaps and continuous improvement initiatives.
• A passion for innovation, customer experience and digital transformation.
• The ability to work cross-functionally and build strong relationships across multiple business functions.

If you’re not an expert in all these areas, don’t worry! A lot of what we look for is how you would align with our values and your ability to utilise your unique skills and experience.

What’s in it for you? I He aha te mea e whiwhi ai koe?

• Grow your career – we like to promote from within and have incredible learning and development opportunities around the world  
• Generous incentive to reward your hard work
• An inclusive parental leave policy for both primary and secondary caregivers
• Gradual return to work to help you transition back from parental leave
• Flexible working – flexible hours and hybrid working
• We are committed to giving back to our communities, so we provide you with volunteer leave to do so
• A Suntory Day – enjoy your birthday off!

Our DEI Commitment | Tō mātou kaingākau ki te Kanorau, te Mana Ōrite me te Kotahitanga.

At Suntory, we recognise that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, colour, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavour to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.

Apply Now! | Me Tono Ināianei!

Ready to help shape the future of digital commerce at Suntory Oceania? We'd love to hear from you. Join us as we bring the best of Suntory to Oceania.