Customer Experience & Telesales Officer

Welcome to Suntory Oceania | Nau mai ki Suntory Oceania

What is the opportunity? | He aha te kōwhiringa?

The Customer Experience & Telesales Officer role offers an exciting, fast-paced opportunity where your primary focus will be delivering exceptional sales and service to our clients across Australia & New Zealand. This onsite position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.

Please note this is an office-based role and the hours are 8.30am - 5pm 

Key Responsibilities:

• Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency.
• Engage with a portfolio of existing customers via telephone on a regular call cycle to manage order taking, share product updates, new launches, and exclusive offers.
• Work towards achievable sales and service targets.
• Accurately manage orders and customer details through our CRM system.
• Build strong, long-term relationships with customers, based on trust and expertise.
• Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
• Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
• Collaborate with and support internal teams, including Credit, Sales, and Logistics.
• Adjust to ongoing system and business transformations to support our evolving needs.

About you | Nō hea koe

• Customer Service or Contact Centre experience in Inbound & Outbound Telesales is essential.
• A proven track record of achieving sales targets in a supportive, customer-focused manner. 
• Excellent communication skills with a friendly, consultative approach to handling queries and overcoming objections. 
• A customer centric mindset you will always aim to provide exceptional service  
• A friendly, approachable demeanour that fosters strong relationships 
• Excellent verbal and written communication abilities 
• Relationship Building Skills 
• Confidence using CRM systems (e.g., SAP, C4C) and Microsoft Office. 
• Capability to thrive in a changing environment and manage multiple priorities 
• Enthusiasm for working with renowned brands and a desire to grow your career within our organization 

What’s in it for you? I He aha te mea e whiwhi ai koe?

• Grow your career – we like to promote from within and have incredible learning and development opportunities around the world  
• Generous incentive to reward your hard work
• An inclusive parental leave policy for both primary and secondary caregivers
• Gradual return to work to help you transition back from parental leave
• Flexible working – flexible hours and hybrid working
• Free parking on site
• We are committed to giving back to our communities so we provide you with volunteer leave to do so

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.