Customer Equipment Coordinator

Introducing Suntory Oceania

Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.

Our market-leading portfolio will have over 40 brands, including Jim Beam® and Maker's Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania.

The Opportunity

The customer equipment coordinator is critical in ensuring that our customer and commercial  teams needs are consistently met by managing the lifecycle of our  refrigeration equipment at customer premises.

What you'll be doing

• Be an absolute knowledge guru on all Suntory products and equipment, current and past.
• Maintain system and data integrity to ensure the business has accurate equipment data.
• Trouble-shoot, educate, consult  , answer and guide customers on our equipment.
• Act as a brand ambassador in all customer interactions
• Deliver seamless, premium customer service.
• You’ll be building our monthly reports, as well as owning the invoices end to end.
• Build rapport, collaborate with other teams, and - most importantly - have fun!

What's in your toolkit?

To enable you to hit the ground running, we’re looking for some who brings:

• Experienced coordination skill with the ability sees the big picture and connect multiple parts to solve the problem efficiently as possible
• The ability to “make it happen” – from the planning to job completion including all the paperwork.
• Excellent computer literacy, communication, and customer service skills to respond to our 0800 line and shared email inbox of inquiries efficiently working closely with our contractors to assist our customers.
• SAP experience or other similar ERP system experience is essential to hit the ground running as you will be processing a large number of invoices per day.
• Report building and analysis (extracting data form SAP, making reports, making presentations)
• High-level problem-solving skills – able to see the bigger picture, all perspectives, provide solutions, follow through on actions and show empathy and initiative
• Experience and knowledge on dispatch and ordering parts for repairs.
• Desirable but not a must have – refrigeration knowledge with the ability to diagnose and solve over the phone. (Training on refrigeration diagnose and solve will be provided)

If you’re not an expert in all these areas, don’t worry! A lot of what we look for is how you would align with our values and your ability to utilise your unique skills and experience.

Apart from free drinks to keep you energized, here’s what else we have to offer:

• Grow your career – we like to promote from within and have incredible learning and development opportunities around the world  
• Generous incentive to reward your hard work
• An inclusive parental leave policy for both primary and secondary caregivers
• Gradual return to work to help you transition back from parental leave
• Flexible working - hybrid working possible once trained
• Free onsite parking
• We are committed to giving back to our communities so we provide you with volunteer leave to do so

What's next?

As Suntorians we believe in Dreaming Big and Growing for Good. We take pride in our sustainability, diversity, equity, and inclusion initiatives, striving to grow responsibly and inclusively. If you are ready to unleash your spirit with Suntory Oceania then please apply today.

We want our interview process to be as inclusive as possible. If you require any adjustments as part of the process, do not hesitate to let us know.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.