Customer Operations Specialist

Who We Are

We are Suntory, a global leader in the beverage industry with a heritage that dates back to 1899 in Osaka, Japan. Today, we operate across more than 265 group companies worldwide, employing over 40,000 people. Our portfolio spans soft drinks, spirits, beer, wine, ready-to-drink beverages, and wellness products, combining tradition with innovation to deliver exceptional quality.We are driven by our philosophy, “Bringing Water to Life,” which reflects our deep respect for nature and our commitment to sustainability. We strive to enrich lives and create harmony with people and nature through everything we do.As one of the world’s leading beverage companies and the third-largest distilled spirits company globally, we continue to grow while staying true to our values of quality, craftsmanship, and responsibility to society.

About your role

As a Customer Operations Specialist, you will manage the day‑to‑day operations for a portfolio of customers, ensuring the accurate and timely supply of concentrates and/or finished goods. Beyond operational excellence, you will play an active role in identifying improvement opportunities, leading customer‑related initiatives, and strengthening our one‑team approach across Supply Chain, Finance, Commercial, and Planning.

This role is ideal for someone who wants to go beyond order processing, someone eager to contribute to how we evolve our customer operations, support transformation, and elevate performance in a fast‑growing organisation.

What You'll Do

• Manage end‑to‑end order processing, from receipt to invoicing, ensuring accuracy, timeliness, and a seamless customer experience.
• Communicate proactively with customers and internal teams on delays, short shipments, and order‑related incidents.
• Issue commercial invoices and all required delivery documentation.
• Monitor customer forecast adherence and translate insights into actions with key stakeholders.
• Log, investigate, and resolve customer complaints, performing root‑cause analysis and driving corrective actions with technical teams, co‑packers, and concentrate plants.
• Provide data and insights for KPI tracking and internal/external reporting.
• Partner closely with Planning and supply sites to deliver a unified, customer‑centric approach.
• Collaborate with Accounts Receivable to support timely invoice collection.
• Work closely with Finance and Commercial teams to provide operational insights and support decision‑making.
• Lead and contribute to customer‑related projects and continuous improvement initiatives across the SIL team.
• Actively contribute to the smooth and efficient running of the Customer Operations function through ad‑hoc tasks and cross‑team collaboration.

What's in it for you

• A dynamic, international environment where your ideas and initiative truly matter.
• The opportunity to take ownership, lead initiatives, and drive meaningful change.
• A collaborative culture that values teamwork, curiosity, and continuous improvement.
• Exposure to multiple functions; Supply Chain, Finance, Commercial, Planning, providing a broad operational perspective.
• A role with tangible impact on customer satisfaction and business performance.
• Professional growth in a fast‑paced, creative, and globally connected organisation.

What You need to be successful

• Bachelor’s degree or equivalent experience.
• At least 2 years of experience in Supply Chain, Customer Operations, or Order‑to‑Cash.
• Solid understanding of logistics (Incoterms, tariff codes, export documentation), forecasting, planning, and OTC processes.
• Strong IT skills, including Outlook, Excel, and SAP (SD, MM).
• Excellent command of English.
• A commercially oriented mindset and the ability to build strong customer relationships.
• A proactive, self‑starting attitude with the confidence to take the lead when needed.
• High attention to detail, accuracy, and accountability.
• Strong communication and interpersonal skills, with the ability to influence and collaborate across functions.
• Experience working in a fast‑moving, international, and evolving environment.
• A team‑player mentality, combined with a drive for results and continuous improvement.

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.