Account Executive - On-Premise (Restaurant&Hotel) with Hospitality experience

About Company

Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: to inspire the brilliance of life, by creating rich experiences for people, in harmony with nature.

Suntory PepsiCo Vietnam Beverage (SPVB) is a strategic alliance between PepsiCo Inc. and Suntory Holdings Ltd. since 2013.

At Suntory PepsiCo VietNam Beverage, we are committed to creating a diverse, equitable, and inclusive workplace for all employees. We strive to provide equal opportunities for employment, development, and advancement regardless of race, color, religion, gender, gender identity or expression, sexual orientation and age. We are continuously working to cultivate an environment that is free from discrimination, harassment, and bias, and we welcome all individuals to apply for roles at Suntory PepsiCo.

Job Summary

• Assist (Senior) Account Manager in achieving volume, revenue, and key objectives for assigned accounts by implementing Sales Development initiatives and AOP plans.
• Build sustainable strategic partnerships through JBP execution, ensure effective follow-up on business programs, and maintain SPVB performance standards.
• Focus on optimizing existing customer relationships by developing long-term growth plans, enhancing portfolio penetration, improving service levels, and driving brand engagement to secure competitive advantages for contract renewals.

Job Responsibilities

Support Account Management and Customer Service

• Assist Account Managers in managing day-to-day account operations to enhance customer satisfaction and optimize service levels.
• Act as a key contact point for addressing client needs and requests promptly.
• Collaborate with Account Managers to identify opportunities to expand product portfolios within current account
• Implement monthly, quarterly, and yearly customer plans and company activities  to achieve sales targets
• Track and support execution of initiatives to maximize SPVB’s share of wallet and drive incremental volume.
• Coordinate and support the implementation of brand activations and promotional activities with existing customers to enhance brand visibility and engagement.
• Improve Service Level: Monitor and resolve operational issues (e.g., deliveries, billing, or product availability) to ensure smooth, efficient service.
• Build strong client relationships by proactively understanding customer needs and addressing concerns effectively.
• Work closely with Account Managers to implement strategies that secure client loyalty and create advantages during contract renewal negotiations.
• Collaborate with Hunting Team: Support seamless transition of newly acquired accounts from the Hunting team by ensuring strong customer onboarding and integration.

Setting objectives and tracking results

• Set clear objectives that are consistent with company goals with alignment with AM/SAM
• Ensure clear communication and aherence of pricing and promotions to internal and external
• Review progress vs objectives on a weekly basis
• Customer Understanding and Data Analysis
• Analyze client consumption data and market trends to provide actionable insights for Account Managers.
• Assist in building data-driven plans to improve performance and strengthen partnerships.

Others

• Coordinate with  AFHE to execute daily sales operation in assigned location
• Lead problem solving and address team issue
• Cross-Functional Coordination
• Partner with internal teams (e.g., supply chain, marketing, and finance) to execute initiatives that align with client goals and maximize account performance.

Requirement

• BA degree in any disciplines, major in Tourism/Hospitality/Economics/ Commerce are preferred.
• Experienced On-premise channel (Food, Beverage…), 02 years minimum 
• Or 1-2 years in account support, sales, or customer service roles, preferably in the FMCG or F&B industry.
• Experience in data analysis, reporting, and operational problem-solving.
• Good channel/customer/industry insight 
• Good understanding of selling & distribution systemrstanding of selling & distribution system
• Good functional skills including: Proficiency in data analysis to provide actionable insights/logical skill & negotiation skill
• Good interpersonal skills: strong communication, strategic influencing and presentation skill to maintain effective customer relationships.
• Ability to manage multiple priorities with strong organizational skills.
• Solutions & results oriented, customer service oriented
• Ability to handle complexity
• Ability to travel and market visit
• Building trust with good attitude and effective communication
• Fluent English is a must
• Strong computer , work with system (DMS, SAP…) and MS Office tools (Excel, PowerPoint).

Our DEI Commitment

At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.

Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.